All orders are shipped within 4 business days of payment, Monday - Friday, excepting holidays. If, for any reason, we encounter shipping delays we will contact you with updated delivery times. Items are shipped from Montréal, Canada via Canada Post. Residents of Canada are responsible for GST/HST on their purchase. United States & International orders may be subject to duties and customs fees upon delivery, for which the buyer is completely responsible. Ursa Minor is not responsible for these payments or for any delays in customs clearance. Ursa Minor is not responsible for lost or stolen packages, please contact us prior to purchase if you require delivery signature confirmation. Unfortunately we can't do anything to speed up delivery times once an order has left our studio.
It's truly important to us that you love your purchase! Please review sizing information carefully prior to buying & feel free to contact us with any questions. We are happy to offer return or exchange on full-priced unwashed, unworn garments within 2 weeks of purchase. The buyer is responsible for all shipping costs on returned merchandise - any charges Ursa Minor incurs on returns will be removed from your refund. Shipping and handling fees are not included in refund amounts. Sales items are considered FINAL SALE. Please contact us via email, firstname.lastname@example.org, before commencing a return or exchange and we will send instructions as how to proceed.